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Welcome to Gelato! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) Getting Started Guide (Etsy integration) Frames & Hangers - Stock Status What print products do you offer? Where can I find product dimensions? How can I check your product price? How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Can I claim back the VAT of my order? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? Getting Started with Gelato Customer Service What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard?

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How do I disconnect my Etsy store from Gelato?

In order to disconnect your Etsy store from Gelato, simply go to your Etsy Shop Manager, select Integrations and then the Manage tab. You should then see the Gelato integration appear there. Click on Disconnect to complete the process.

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