Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started with Manual Orders Getting Started with Shopify Integration Getting Started with Etsy Integration Getting Started with WooCommerce Integration What print products do you offer? What is the design editor? How does the integration with Shutterstock work? Frames & Hangers - Stock Status How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? How can I check your product price?

Can print files from Shopify apps be automatically processed by Gelato?

Yes, they can. If you use a Shopify app for creating the print files and the app sends the print file information to Shopify, you can set that Gelato automatically adds the print file(s) to the order. 

How to enable this feature

  1. Go to Stores and find the store for which you want to enable the feature
  2. Click on the 3-dots menu on the right and select "Edit store details"
  3. Provide the Print file field name in Automatic processing of print files from apps section
  4. Save changes 

For Gelato to be able to process the files, you will need to fill in the name of the field where the print files are. You can ask the App developer what the name of the field is or check the data structure of order if you have the technical skills to do so. 

It works both for an automatic and manual approval workflow. On the order details page, you will see a preview of the order with the right artwork on it. 

Example

Below is an example excerpt from the Shopify order structure using the Product Personalizer app. It adds several fields inside of properties including the field "Preview". The preview field contains the full print file that can be used. 

To have Gelato automatically use that file, set the field name to "Preview" and press save. After that, any order that you receive where the app has been used to create the print file will have the right print file automatically assigned to you. 

10.png

Example excerpt of Shopify order data structure when using Product Personalizer:

"line_items": [

            {

                "id": 6542734033056,

                "variant_id": 35884006277280,

                "title": "Aluminum Print",

                "quantity": 1,

                "sku": "969d9d05-a533-48c0-8f0f-ba921b3fcd0b",

                "variant_title": "30x30 cm / White / Aluminium",

                "vendor": "Gelato",

                "fulfillment_service": "gelato",

                "product_id": 5548420595872,

                "requires_shipping": true,

                "taxable": true,

                "gift_card": false,

                "name": "Aluminum Print - 30x30 cm / White / Aluminium",

                "variant_inventory_management": null,

                "properties": [

                    {

                        "name": "Image",

                        "value": "https://cdn.shopify.com/s/files/1/0415/2357/6992/uploads/6d72e927f74a5a8db3076c4b37f2b8e6.png?format=png&png"

                    },

                    {

                        "name": "Preview",

                        "value": "https://cdn.shopify.com/s/files/1/0415/2357/6992/uploads/fb8b3e1664ec74cdd509f7fa6e85c4ff.png?format=png&png"

                    },

                    {

                        "name": "_Image_crop",

                        "value": "https://cdn.shopify.com/s/files/1/0415/2357/6992/uploads/82881708f45c7c47fceb6e690e6c3aba.png?format=png&png"

                    },

                    {

                        "name": "_pplr_preview",

                        "value": "Preview"

                    }

                ],

 

Was this article helpful?
0 out of 0 found this helpful