Note: This function is exclusive to Gelato+ Gold subscribers.
Yes, they can. If you use a Shopify app for creating the print files and the app sends the print file information to Shopify, you can set that Gelato automatically adds the print file(s) to the order.
How to enable this feature
Go to Stores and find the store for which you want to enable the feature
Click on the 3-dots menu on the right and select "Edit store details"
Provide the Print file field name in Automatic processing of print files from apps section
Save changes
For Gelato to be able to process the files, you will need to fill in the name of the field where the print files are. You can ask the App developer what the name of the field is or check the data structure of order if you have the technical skills to do so.
It works both for an automatic and manual approval workflow. On the order details page, you will see a preview of the order with the right artwork on it.
Example
Below is an example excerpt from the Shopify order structure using the Product Personalizer app. It adds several fields inside of properties including the field "Preview". The preview field contains the full print file that can be used.
To have Gelato automatically use that file, set the field name to "Preview" and press save. After that, any order that you receive where the app has been used to create the print file will have the right print file automatically assigned to you.
Example excerpt of Shopify order data structure when using Product Personalizer:
"line_items": [
{
"id": 6542734033056,
"variant_id": 35884006277280,
"title": "Aluminum Print",
"quantity": 1,
"sku": "969d9d05-a533-48c0-8f0f-ba921b3fcd0b",
"variant_title": "30x30 cm / White / Aluminium",
"vendor": "Gelato",
"fulfillment_service": "gelato",
"product_id": 5548420595872,
"requires_shipping": true,
"taxable": true,
"gift_card": false,
"name": "Aluminum Print - 30x30 cm / White / Aluminium",
"variant_inventory_management": null,
"properties": [
{
"name": "Image",
},
{
"name": "Preview",
},
{
"name": "_Image_crop",
},
{
"name": "_pplr_preview",
"value": "Preview"
}
],