Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started with Manual Orders Getting Started with Shopify Integration Getting Started with Etsy Integration Getting Started with WooCommerce Integration Getting Started with Wix Getting Started with Squarespace What print products do you offer? What is the design editor? How does the integration with Shutterstock work? Frames & Hangers - Stock Status How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? How can I check your product price?

My product fails to publish due to insufficient access rights to the store. What should I do?

When publishing a new product to your WooCommerce store you see an error message "product can not be published due to insufficient access rights to your store", you probably need to update your htaccess file so that it includes the correct rule. HTTP Headers sent information on what is allowed when communicating with other parties.

Please follow the steps to solve the issue:

  • Update your htaccess file so that it includes the following rule: SetEnvIf Authorization "(.*)" HTTP_AUTHORIZATION=$1
  • Delete your store and connect it once again
  • Make sure that everything works fine: go to WordPress -> Woocommerce -> Settings -> Webhooks section. Gelato webhooks should be presented here this way: Gelato | Order created webhook.


Was this article helpful?
0 out of 0 found this helpful