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Gelato Woocommerce app health status check and webhooks

If you experience technical issues with your Woocommerce integration and Gelato app you can check the status of the Gelato app via your Wordpress/Woocommerce dashboard. It can be found in section  Gelato app → Status

Copying the Gelato app status

In case of any problem with the app, please send our customer service team a copy of the content of the status page. Please see the image attached below as a reference.

screenshot_2021-09-08_at_12.21.43.png

Webhooks

In addition to the above, please also provide us with a screenshot of your Woocommerce webhooks page. There should be six webhooks like in the following screenshot. You can find this page as follow: Woocommerce -> Settings -> Advanced -> Webhooks

Screenshot_2021-11-23_at_22.29.32.png

Webhook Logs

If all six webhooks are present like in the above screenshot but you are facing issues connecting your store or orders to Gelato, our technical team will find the webhook logs useful. You can find this log from Woocommerce > Status > Logs:

Screenshot_2021-11-23_at_22.27.30.png

Resetting your Connection to Gelato and Troubleshooting

If you see any of the following in the Gelato app status, you can try the following: 

Symptom Try
Check site redirection => FAIL
Wordpress -> Settings -> General
Change domain in the configuration to HTTPS from HTTP and setup SSL. You could refer to https://woocommerce.com/document/ssl-and-https/  

WooCommerce Webhooks => FAIL
Disconnect and reconnect Gelato and Woocommerce by revoking the API key from WooCommerce > Settings> Advanced > REST. After this, you should see the connect button when clicking on the Gelato app.

 

 

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