If you experience technical issues with your Woocommerce integration and Gelato app you can check the status of the Gelato app via your Wordpress/Woocommerce dashboard. It can be found in section Gelato app → Status
Copying the Gelato app status
In case of any problem with the app, please send our customer service team a copy of the content of the status page. Please see the image attached below as a reference.
In addition to the above, please also provide us with a screenshot of your Woocommerce webhooks page. There should be six webhooks like in the following screenshot. You can find this page as follow: Woocommerce -> Settings -> Advanced -> Webhooks
If all six webhooks are present like in the above screenshot but you are facing issues connecting your store or orders to Gelato, our technical team will find the webhook logs useful. You can find this log from Woocommerce > Status > Logs:
Resetting your Connection to Gelato and Troubleshooting
If you see any of the following in the Gelato app status, you can try the following:
|Check site redirection => FAIL||
Wordpress -> Settings -> GeneralChange domain in the configuration to HTTPS from HTTP and setup SSL. You could refer to https://woocommerce.com/document/ssl-and-https/
WooCommerce Webhooks => FAIL
Go to Plugins → Gelato Integration for Woocommerce → Deactivate
or in section Gelato→ Status - please check connection with Gelato. If shown as Fail
Please click on Reset plugin on this page.
And try to connect the store again to Gelato.