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Popular articles Welcome to Gelato! Getting Started with Manual Orders Getting Started with Shopify Getting Started with Etsy Getting Started with WooCommerce Getting Started with Wix Getting Started with Squarespace Getting Started with BigCommerce What print products do you offer? How can I check your product price? What is the design editor? How does the integration with Shutterstock work? Frames & Hangers - Stock Status How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is your return policy and quality guarantee? How do I report a problem with my order?

Gelato Woocommerce app health status check and webhooks

Gelato App status

If you experience technical issues with the integration and Gelato app you can check Gelato app status via your Wordpress/Woocommerce admin dashboard. It can be found in section  Gelato app → Status

In case of any problem with the app, please send our customer service team a copy of the content of the status page. Please see the image attached below as a reference.

screenshot_2021-09-08_at_12.21.43.png

Webhooks

In addition to the above, please also provide us with a screenshot of your Woocommerce webhooks page. There should be six of webhooks like in the following screenshot. You can find this page as follow: Woocommerce -> Settings -> Advanced -> Webhooks

Screenshot_2021-11-23_at_22.29.32.png

If all six webhooks are present like in the above screenshot but you are facing issues connecting your store or orders to Gelato, our technical team will find the webhooks logs useful. You can find this log from Woocommerce > Status > Logs:

Screenshot_2021-11-23_at_22.27.30.png

 

Troubleshooting

Symptom Try
Check site redirection. => FAIL
Wordpress -> Settings -> General
Change domain in the configuration to HTTPS from HTTP and setup SSL 

 

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