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Gelato+: Product Personalization Tool

One of the apps available for our Gelato+ subscribers is the Product Personalization Tool. It allows you to empower your customers to easily personalize your designs and make unique products with a personal touch.

If you have a Shopify store, your customers will be able to make use of the Personalize Design button to launch an in-store editor to personalize their product directly during the purchase process. 

Customers on Etsy, WooCommerce, Wix, Squarespace, and BigCommerce can also create their very own personalized items. They will be able to access the editor for personalization via a link in an email after their order is submitted. You can read more about this workflow here.

Before starting to create items with this tool, you must first install it either by visiting the Apps section from the sidebar.

Watch the video below to learn how to create products and see how these products will look like in a Shopify store

FAQ

Q: How much do I have to pay to use this app?

A: The only cost is for your Gelato+ subscription (You can find out how much this will be in other currencies on this page). There is no additional charge or transaction fee when orders are placed.

Q: I published a product with the Product Personalization Tool to my Shopify store and in the Editor I cannot see the different images in the collection! (ie. colour choices within)

A: For the best browsing experience, we recommend you and your end-customers to use Chrome. You can also try to browse in incognito mode, or disabling some or all of your browser extensions.

Q: I use Gelato's OpenAPI for my store. Can I use the product personalizer and have the editor in my store for my customers?

A: Absolutely! If you are interested in implementing the editor in your store, please contact our sales team! You can email them at api@gelato.com

Q: Why is the Expand categories function is not working for my new product created with the Product Personalization Tool?

A: The Expand Categories function is available for static designs and between certain products - we don’t support it with product personalization yet

Q: Is there a save draft/save progress function when using the Product Personalizer Tool?

A: No, we currently don't have this function. What we can suggest is to save the item and deselect "Show product to store visitors" option on the product details page. You can return to edit the product any time and publish it for your customers when you are ready. 

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