Go to Dashboard

How can we help?

Popular articles Welcome To Gelato! Getting Started with Manual Orders Getting Started with Shopify Getting Started with Etsy Getting Started with WooCommerce Getting Started with Wix Getting Started with Squarespace Getting Started with BigCommerce Why do Packaging Insert and Branded Label matter? Don’t they just increase costs? Are Packaging Insert and Branded Label available with all subscription plans? Are Packaging Insert and Branded Label available for all products and regions? Can I select to deliver Packaging Insert and Branded Label only to a specific country? Can I activate a Packaging Insert and/or Branded Label at a product type level (e.g. Poster) or at a variant level (e.g. Museum-Quality Matte Paper Poster)? How can I check your product price? What is the design editor? What are the design requirements for PDF uploads? How can I save my design in Gelato? How does the integration with Getty Images work? How does the integration with Shutterstock work? What print products do you offer? What's the difference between Ready-to-Hang Framed Posters and Framed Posters? Frames & Hangers - Stock Status Why do I get charged VAT/tax on some orders and not others? How do I add Gelato products to my Shopify store? How do I move my existing Shopify products to Gelato? How can I import orders from Shopify? How can I order customized designs through Shopify? Can I add a new variant to an existing product in Shopify? How can I delete a product or variant from my Shopify store? How do I set up shipping in Shopify? Why aren't my customers charged an extra shipping fee for additional items (Shopify)? How do I automatically apply Gelato live shipping prices to my Shopify store? How can I disable the vendor name under the product title in Shopify? How do I add Gelato products to my Etsy store? How do I move my existing Etsy listings to Gelato? How can I order customized designs through Etsy? How can I delete a product or variant from my Etsy store? How do I set up shipping for Etsy? What should I set the shipping origin to in the shipping profiles for Etsy? Do I have to list Gelato as a production partner on Etsy? How Can I Import Orders From WooCommerce? How do I add Gelato products to my WooCommerce store? How do I move my existing WooCommerce products to Gelato? How can I order customized designs through WooCommerce? Can I add a new variation to an existing product in WooCommerce? How can I delete Gelato products from my Woocommerce store? How do I set up shipping for WooCommerce? How do I automatically apply Gelato live shipping prices to my WooCommerce store? How can I import orders from Wix? How can I import orders from Squarespace? How can I import orders from BigCommerce? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? What is the manual order approval workflow? What is our default order approval workflow? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is your return policy and quality guarantee? How do I report a problem with my order? What is Gelato+? Gelato+ Subscription FAQs

Gelato+: Product Personalization Tool

One of the apps available for our Gelato+ subscribers is the Product Personalization Tool. It allows you to empower your customers to easily personalize your designs and make unique products with a personal touch.

If you have a Shopify store, your customers will be able to make use of the Personalize Design button to launch an in-store editor to personalize their product directly during the purchase process. 

Customers on Etsy, WooCommerce, Wix, Squarespace, and BigCommerce can also create their very own personalized items. They will be able to access the editor for personalization via a link in an email after their order is submitted. Kindly note that the design editor might look slightly different when you are configuring your product in Gelato. You can read more about this workflow here.

Before starting to create items with this tool, be sure you have an active Gelato+ subscription.

Watch the video below to learn how to create products and see how these products will look like in a Shopify store

You can also set up products so that it is possible for your customer to personalize text placeholders and upload their own images!

 

FAQ

Q: How much do I have to pay to use this app?

A: The only cost is for your Gelato+ subscription (You can find out how much this will be in other currencies on this page). There is no additional charge or transaction fee when orders are placed.

Q: I published a product with the Product Personalization Tool to my Shopify store and in the Editor I cannot see the different images in the collection! (ie. colour choices within)

A: For the best browsing experience, we recommend you and your end-customers use Chrome. You can also try to browse in incognito mode, or disabling some or all of your browser extensions.Q: Why is the Expand categories function is not working for my new product created with the Product Personalization Tool?

A: The Expand Categories function is available for static designs and between certain products - we don’t support it with product personalization yet

Q: Is there a save draft/save progress function when using the Product Personalizer Tool?

A: No, we currently don't have this function. What we can suggest is to save the item and deselect "Show product to store visitors" option on the product details page. You can return to edit the product any time and publish it for your customers when you are ready. 

Was this article helpful?
6 out of 12 found this helpful