In most cases, the posters, passepartouts, and frames are shipped unmounted but together.
The posters and passpartouts are put inside the package in a cardboard envelope that can be confused with a cardboard liner that protects the frame.
The frames will be delivered pre-packed with corners and film, they will be placed in a flat package with strong edges.
If the poster was indeed not delivered together with the frame and there is only one tracking link available in your dashboard, we'll be happy to offer a free reprint. Simply place a reorder and let us know the new order ID so we can issue a refund for the missing poster for you.