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How are framed posters packed for shipping?

In most cases, the posters and the frames are shipped unmounted but together

The posters are put inside the package in a cardboard envelope that can be confused with a cardboard liner that protects the frame. 

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The frames will be delivered pre-packed with corners and film, they will be placed in a flat package with strong edges.

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If the poster was indeed not delivered together with the frame and there is only one tracking link available in your dashboard, we'll be happy to offer a free reprint. Simply place a reorder and let us know the new order ID so we can issue a refund for the missing poster for you.

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