Go to Dashboard

How can we help?

Popular articles Welcome To Gelato! Getting Started with Manual Orders Getting Started with Shopify Getting Started with Etsy Getting Started with WooCommerce Getting Started with Wix Getting Started with Squarespace Getting Started with BigCommerce How can I check your product price? What is the design editor? What are the design requirements for PDF uploads? How can I save my design in Gelato? How does the integration with Getty work? How does the integration with Shutterstock work? What print products do you offer? Frames & Hangers - Stock Status Why do I get charged VAT/tax on some orders and not others? How do I add Gelato products to my Shopify store? How do I move my existing Shopify products to Gelato? How can I import orders from Shopify? How can I order customized designs through Shopify? Can I add a new variant to an existing product in Shopify? How can I delete a product or variant from my Shopify store? How do I set up shipping in Shopify? Why aren't my customers charged an extra shipping fee for additional items (Shopify)? How do I automatically apply Gelato live shipping prices to my Shopify store? How can I disable the vendor name under the product title in Shopify? How do I add Gelato products to my Etsy store? How do I move my existing Etsy listings to Gelato? How can I order customized designs through Etsy? How can I delete a product or variant from my Etsy store? How do I set up shipping for Etsy fulfilment? What should I set the shipping origin to in the shipping profiles for Etsy? Do I have to list Gelato as a production partner on Etsy? How Can I Import Orders From WooCommerce? How do I add Gelato products to my WooCommerce store? How do I move my existing WooCommerce products to Gelato? How can I order customized designs through WooCommerce? Can I add a new variation to an existing product in WooCommerce? How can I delete Gelato products from my Woocommerce store? How do I set up shipping for WooCommerce? How do I automatically apply Gelato live shipping prices to my WooCommerce store? How Can I Import Orders From Wix? How Can I Import Orders From Squarespace? How Can I Import Orders From BigCommerce? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard? What is the manual order approval workflow? What is our default order approval workflow? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? What is your return policy and quality guarantee? How do I report a problem with my order? What is Gelato+? Gelato+ Subscription FAQs

What happens if my product is discontinued?

You will be notified via email that some of the products you sell will be discontinued and the date they will be removed. We constantly evaluate the products in our portfolio and, occasionally, may decide to discontinue some of the products from our catalog in order to optimize your - and your customers' - Gelato experience.

By discontinuing some products, we can focus on improving our portfolio to offer more reliable products and a better customer experience.

What you should do if your product is discontinued

Offer an Alternative Product

We are continuously working to expand our portfolio to give customers the best possible selling experience. 

You can disconnect the affected product variant and connect it with a substitute product by browsing our product catalog. You can do it by clicking Disconnect under the menu on the right side of each connected variant. Once the product variant is disconnected, click the Connect button to find and connect with an alternative product.

disconnect_and_connect_to_new_product.gif

Delete the Affected Product

You can delete the affected products from your store, which will be flagged in the list of products when accessing your store’s page in Gelato. You can view all the items in your store by clicking on your store on the store list page.

Shopify and Etsy customers can delete the products from their Gelato dashboard, which will automatically sync and delete from Shopify and Etsy store. You can read more about how to delete products from your Shopify store here, and for your Etsy store here.

Woocommerce customers should delete the products through their Woocommerce dashboard, and then sync to Gelato.

Customers using direct API connect should make the relevant changes in their system and reach out to us if any support is required.

 

Was this article helpful?
0 out of 0 found this helpful