If you are using our Etsy integration, every time your end-customers place an order for a product which is connected to Gelato, the order will appear both in your Etsy and Gelato order history with a different order status.
The table below helps you identify the matching status in Gelato for each possible order status in Etsy.
|Etsy status||Gelato status|
|New (not paid)||na (order will not be sent to Gelato)|
|New (marked as paid)||"Passed" or "Printed"|
|Completed||"Shipped" (submitted tracking information)|
While it is possible to add custom order statuses in Etsy, we do not support the assignment of those statuses to particular order statuses in Gelato.