Currently, when you receive an order in your e-commerce store for an item that is temporarily out of stock (e.g. a frame), the order will still be synced from your e-commerce store to Gelato, and Gelato will automatically put the order "On Hold" and trigger an automatic notification to inform you and provide some alternatives. This way, you will be able to inform your end-customer.
Activating the feature "Update stock availability automatically", will allow you to see when a specific product availability has changed - i.e. when a product is discontinued or temporarily out of stock at our print partners - and make the product unavailable for your end-customer to purchase.
Note: This feature works for the following products: Frames, hangers, framed posters.
How to enable this feature
This feature can be enabled for your store from the store settings menu.
- Go to Stores and find the store for which you want to enable the feature
- Click on the 3-dots menu on the right and select "Edit store details"
- Check the box called "Update stock availability automatically"
- A dropdown menu will appear called "Selling region"
- Select the region that you primarily sell in from the drop-down menu and save the changes
Important: Once the feature is enabled, it performs the synchronization for all the connected products immediately.
Note: Currently, you can only select one region and the product availability in that region will determine if the product is in or out of stock. E.g. if your Selling Region is Europe and a Framed Poster is out of stock in Europe then we will set the product to be out of stock in your store, even if the product is available in Gelato in North America.
This means, that it is currently not possible to select multiple regions or to select no regions at all. If you are selling globally, you still have to select a selling region and this will be taken into account when deciding whether the product should be marked as out of stock or back in stock.
How does it work?
Once you enabled this feature and selected the selling region, for each of the product variants marked as out of stock, Gelato will set the available quantity to 0 and the product will be shown as "sold out" at checkout so that your end-customers won't be able to purchase it. Once the product is back in stock, the available quantity will be set to 999 items.
When adding new products to your store, product variants that are temporarily out-of-stock will be marked accordingly in your store.
The sync takes place automatically every 2 hours based on the changes in our print partners' stock levels. You will receive an email notification if items are marked as out-of-stock or back-in-stock during stock synchronization.