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What can I do if my store is showing as inactive in Gelato?

If there's a problem with Gelato's connection with your store, your store may show as 'Inactive' on the Store section page. You can try the following suggestions:


  • Restart the connection in the store section by clicking on the Connect button and from the Connect a new store area


  • Reinstall the Gelato app by removing and installing it again from your ecommerce stall. 
  • Delete your store from Gelato in Edit store settings and reconnect it again.


If after uninstalling and reinstalling the Gelato app, the store is still showing inactive, please get in touch with our support team so that we can assist you. You can get in touch with us here.



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