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Questions you may have about Wallpaper

Sizing

Q: What wallpaper sizes can I choose from to sell?

A: After you upload your design file or choose a Getty or Shutterstock image to add to the artboard, the design editor will calculate and display the maximum possible print size that can be derived from the image. You can then select from predetermined industry-popular sizes or specify your custom size.

Q: What is the range of measurements I can choose from when ordering my wallpaper?

A: Our wallpapers are printed to your specific measurements to fit walls and spaces of all shapes and sizes. The maximum size is 40sqm (430.55sqft) so any measurement above 4m by 10m (13.1 x 32.8 ft) will not be possible.

Q: Can the width of each panel be changed?

A: No, our wallpaper panels are fixed at 64.5cm/25.4inches in width. You can modify the length of the panel (usually corresponding to the height of the wall) to be within the range of 150-400cm/59.05-157.48inches.

Q: What is the range of measurements I can choose from when ordering my wallpaper?

A: The minimum size you can order is 150x64.5cm / 59.05x25.39 inch.

Q: How do I measure walls for wallpaper?

A: Measure the width and the height of your walls with a metal measuring tape. You can measure from the ceiling down to the floor and across each wall to quickly get a height and width measurement. Measure your wall in several places as walls are usually not perfectly straight and use the longest measurement for width and height. You can exclude the baseboards and molding/cornice but should include any doors or windows. Add on 6-10 cm /2.5-4 inches to the measurements to provide a margin of error for assembly.

Designing and Selling

Q: What can I add to my wallpaper design?

A: You can take advantage of millions of beautiful Getty and Shutterstock images or upload your own design file. Currently, it will only be possible to add a single image element to your design. It will not be possible to add additional images, clipart, or text layers

Q: Can my customers personalize their own wallpaper?

A: Currently, wallpaper is not compatible with the Product Personalization Tool, personalization will be possible if using your own uploaded design and will have to be manually done. Ie. You will have to adjust your design file and upload it manually. We recommend the manual approval workflow for this.

Q: Will design templates be provided for this product?

A: No, we do not have design templates for wallpapers

Q: Do you offer flat rate shipping for wallpapers?

A: Yes, we do.

Installation

Q: Do you provide glue and mounting kits?

A: We do not provide glue and mounting kits, we provide a list of recommended glues in different markets.

Q: What is the margin of error for assembly?

A: Walls are not always perfectly straight, so we recommend that you always add 6-10 cm /2.5-4 inches to your wall’s measurements to provide a margin of error for assembly. Rolls or strips cannot be ordered separately because our wallpaper is custom-printed to your measurements. The entire wallpaper order must be placed on the same purchase.

Q: Will the QR code link my customers to the mounting instructions for the specific type of wallpaper they purchased?

A: Yes, this means if your customer purchased the prepasted wallpaper, the QR code will be linked to mounting instructions specific to the prepasted wallpaper.

Q: What if one panel gets destroyed during installation?

A: We do not offer single panel reprinting, the whole wallpaper order will have to be reordered to ensure color consistency.

Surfaces and Environments

Q: What surfaces can I hang the wallpaper on?

A: The surface must be smooth and clean when hanging the wallpaper. Do not apply on rough surfaces or uneven walls. It is important that the surface does not absorb moisture. Examples of absorbent surfaces are filled walls and particleboard. Absorbent surfaces need to be primed. If your wallpaper is a light color, we recommend priming the wall white so that the surface does not show through. Wallpaper should not be hung on surfaces that are subject to corrosion, such as sheet metal or aluminum.

Q: Are your wallpapers suitable for installation in moist environments such as kitchens and bathrooms?

A: We recommend installing wallpapers only in non-moist environments.

Q: Is it recommendable to install wallpaper on dark or patterned walls?

A: In general, we recommend installing wallpapers on walls of a solid, light color as darker colored or patterned walls may show through the wallpaper. Our peel and stick woven wallpapers are thicker and may be able to cover patterned or darker colored walls better. If you need to prime over your dark-colored walls with a light primer before installation, it will be best to wait at least 4 weeks for the paint to cure before installation.

Q: Are there places where wallpaper should not be installed?

A: Do not apply on rough surfaces or uneven walls.

Other

Q: Does Gelato offer wallpaper samples?

A: Yes, We provide samples with full motif and actual design size. The size of each sample is 645 x 300mm/ 25.39 x 11.81 inches. When placing an order, we recommend you to buy a sample first. You can find more information about ordering a sample in our article How do I order Wallpaper samples?

Q: Are all our wallpapers compliance tested?

A: Our wallpapers are eco-friendly, PVC-free, and non-toxic. They are also in accordance with the European Standard for wallcoverings, EN 15102.

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