Due to recent unannounced and continuous changes being made by Etsy to a sample set of users, you may experience errors when trying to publish your product to your Etsy store. These changes were initiated by Etsy in April 2022.
As Etsy changes this sample of affected users, Gelato is continuously detecting newly affected stores and adapting our integration accordingly.
If you cannot publish your product to Etsy and see the error above, this likely means you were added to Etsy's sample set of users. Do try to publish your item again at a later time by clicking the blue Publish button, it may take up to 12 hours for this change to be detected and rectified by our system.
You may also want to check if the product you are trying to publish may have characteristics not accepted by Etsy's platform Are there any limitations to publishing listings on Etsy?
If you are still unable to publish your product, please get in touch with our support team so that we can investigate further and assist you.
