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Frame Models Discontinued from September 9th 2022

From September 9th, 2022, we will discontinue the frame models and colors listed below.

What happens to these products in my ecommerce store?

If you have a Shopify, Etsy, Woocommerce, Wix, Bigcommerce, or Squarespace store and offer frame models that were affected, from September 10 these product variants will be disconnected. 

Affected items and suggested alternatives

Model Description

Suggested Alternative

Metal Framed Poster
  • Copper (All sizes)
  • Gold (All sizes)
  • Silver (All sizes)
Black Metal Framed Poster

What happens to orders I receive for these Frames?

If you did not previously substitute or remove these product variants from your store, these product variants will be disconnected from your store, as described above.

If you currently import non-connected orders to Gelato, orders for these product variants will be imported as Not Connected. You can either connect the affected product to another product or add another existing product to your order. 

However, if you do not import non-connected orders to Gelato, the order will not come through to Gelato.

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