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Are there any content guidelines for Packaging insert and/or Branded Label?

Important: Please note that this feature is now only available for selected customers in a beta version.  If you are interested in Packaging Inserts and Branded Labels please complete the following survey. We will send you an email once this Packaging Inserts and Branded Labels option is available in your dashboard.

Note: This information is provided to you only for informational purposes. We recommend that you consult an attorney for any legal advice or questions you may have.

The following Guidelines apply to Gelato [Branded Labels and Packaging Insert Services].  

Last Updated Date: 3 October, 2022

 

Gelato Branded Label and Packaging Insert Services

Gelato [Branded Label and Packaging Insert Services] are available to API Customers. Currently, Gelato will print the [Branded Label and Insert] for the Customers. 

Customers using the Services shall observe the following guidelines and Gelato API Terms of Use

 

Dimension

[Branded Label and Packaging Insert Services] are subject to the following dimension specifications:- 

Branded Label: 10.2x7.6 cm (4x3'').

Packaging Insert: 10.2x15.2 cm (4x6'').

 

Available Countries 

 [Branded Label and Packaging Insert Services] are available in the following countries/regions:-

 United States

United Kingdom

Germany

Sweden

 

Contents Requirements 

 For using [Branded Label and Packaging Insert Services], Customers will submit their own designs. Such designs constitute User Contents and are subject to the Gelato API Terms of Use.   

 All the contents submitted must comply with the applicable laws and regulations, must not infringe others’ intellectual property rights, and must not otherwise be offensive or inappropriate. 

 

Intellectual Property 

 The [Branded Label and Packaging Insert] may contain words, phrases, images, graphics, etc. Such contents must not infringe intellectual property rights, in particular trademarks and copyrights, of any third party.  

 

Inappropriate, obscene, or immoral materials 

 The [Branded Label and Packaging Insert] must not contain inappropriate, obscene, immoral expressions, phrases, images, or graphics.  

 

Sensitive Personal Information 

 The [Branded Label and Packaging Insert] must not contain personally identifiable information, sensitive personal information, or confidential information without first obtaining appropriate consent from the persons involved or proper legal basis. Customers shall seek professional advice as to whether it is lawful for including such information in the [Branded Label and Packaging Insert] in the relevant countries. 

 

Promotional messages linked to Gelato 

 Any Branded Label and Packaging Insert shall not contain any trademarks or brands of Gelato, or any messages indicating Customers are connected with Gelato, without the prior consent of Gelato. 

 

What will happen if Gelato finds the content to be illegal or inappropriate? 

 If we consider the contents violate the law and Gelato API Terms of Use, we may take appropriate corrective actions, such as refusing to print the Branded Label and Packaging Insert, canceling the associated Order(s) (or any part of the Order(s)), and/or suspending your Accounts.  

 Customers are solely responsible for (i) handling any third-party claims alleging that the use of User Content, including our printing and shipment of Products following an Order, infringes a third party's intellectual property or other rights (including without limitation copyrights, trademarks, rights of publicity and rights of privacy); and (ii) handling any claims or investigations from government or authorities alleging that the User Content violates applicable law. 

 Pursuant to Gelato API Terms of Use, you shall indemnify and defend us against any losses, costs, liabilities, and expenses (including but not limited to damages, fines, and reasonable legal costs) incurred in connection with any claim or investigation of any kind made by any third party arising from or related to (a) an allegation that the use of the User Content infringes a third party's intellectual property or other rights (including without limitation copyrights, trademarks, rights of publicity, and rights of privacy)or violates applicable law, (b) you or anyone that you are responsible for use the Services in a manner not authorized by these Terms, or (c) any other breach by these Terms by you or anyone you are responsible for.

 

Missing or incorrect Inserts/Labels

 We will endeavor to fulfill all the Packaging Inserts and Branded Labels in accordance with your requirements in every order. However, we cannot guarantee every order will be fulfilled with the required Inserts and Labels. Gelato will arrange for refunds for missing/incorrect Packaging Inserts and Branded Labels, and you acknowledge and agree that Gelato will not be liable for further loss due to the missing/mistaken Packaging Inserts and Branded Labels.

 

Amendments

 We reserve the right to modify, suspend or discontinue the provision of the Services at any time with or without notice to you.  

 

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