Important: Please note that this feature is exclusive to Gelato+ or Gelato+ Gold customers.
Note: This information is provided to you only for informational purposes. We recommend that you consult an attorney for any legal advice or questions you may have.
The following Guidelines apply to Gelato [Branded Labels and Packaging Inserts Services].
Last Updated Date: 3 October 2022
Gelato Branded Labels and Packaging Inserts Services
Gelato [Branded Labels and Packaging Inserts Services] are available to API Customers. Currently, Gelato will print the [Branded Labels and Packaging Inserts] for the Customers.
[Branded Labels and Packaging Inserts Services] are subject to the following dimension specifications:-
Branded Label: 10.2x7.6 cm (4x3'').
Packaging Insert: 10.2x15.2 cm (4x6'').
[Branded Labels and Packaging Inserts Services] are available in the following countries/regions:-
- United States
- United Kingdom
All the contents submitted must comply with the applicable laws and regulations, must not infringe others’ intellectual property rights, and must not otherwise be offensive or inappropriate.
We advise that anything that resembles a barcode should be avoided as it can affect the internal process and handling of our carriers during delivery.
The [Branded Labels and Packaging Inserts] may contain words, phrases, images, graphics, etc. Such contents must not infringe on intellectual property rights, in particular trademarks and copyrights, of any third party.
Inappropriate, obscene, or immoral materials
The [Branded Labels and Packaging Inserts] must not contain inappropriate, obscene, immoral expressions, phrases, images, or graphics.
Sensitive Personal Information
The [Branded Labels and Packaging Inserts] must not contain personally identifiable information, sensitive personal information, or confidential information without first obtaining appropriate consent from the persons involved or proper legal basis. Customers shall seek professional advice as to whether it is lawful for including such information in the [Branded Labels and Packaging Inserts] in the relevant countries.
Promotional messages linked to Gelato
Any Branded Labels and Packaging Inserts shall not contain any trademarks or brands of Gelato, or any messages indicating Customers are connected with Gelato, without the prior consent of Gelato.
What will happen if Gelato finds the content to be illegal or inappropriate?
Customers are solely responsible for (i) handling any third-party claims alleging that the use of User Content, including our printing and shipment of Products following an Order, infringes a third party's intellectual property or other rights (including without limitation copyrights, trademarks, rights of publicity and rights of privacy); and (ii) handling any claims or investigations from government or authorities alleging that the User Content violates applicable law.
Missing or incorrect Inserts/Labels
We will endeavor to fulfill all the Packaging Inserts and Branded Labels in accordance with your requirements in every order. However, we cannot guarantee every order will be fulfilled with the required Inserts and Labels. Gelato will arrange for refunds for missing/incorrect Packaging Inserts and Branded Labels, and you acknowledge and agree that Gelato will not be liable for further loss due to the missing/mistaken Packaging Inserts and Branded Labels.
We reserve the right to modify, suspend or discontinue the provision of the Services at any time with or without notice to you.