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What should I do when my Wix store gets stuck in "Fetching products" status ?

During the connection process between Wix and Gelato, your store might get stuck in the "Fetching products" status. Screenshot__32_.png

When it happens, please proceed with the following steps: 

  1. Simply go through the reconnection process:
  2. If the mentioned above didn't fix the issue, please fully delete your store from the Gelato dashboard:

If none of the two options resolved the problem, please contact Gelato Support Team.

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