Skip to main content

What should I do when my Wix store gets stuck in "Fetching products" status ?

During the connection process between Wix and Gelato, your store might get stuck in the "Fetching products" status. Screenshot__32_.png

When it happens, please proceed with the following steps: 

  •  Simply go through the reconnection process:

Disconnect your store from Gelato---> Reconnect it again by following the instruction provided in the following article How Do I Connect My Wix Store To Gelato?

  • If the mentioned above didn't fix the issue, please fully delete your store from the Gelato dashboard:

Go to Settings-->Scroll down to the very button-->Press "Delete store". After that. please proceed with the reconnection as shown in the following article How Do I Connect My Wix Store To Gelato? 1.gif

If none of the two options resolved the problem, please contact Gelato Support Team

 

Was this article helpful?

0 out of 0 found this helpful