What should I do when my Wix store gets stuck in "Fetching products" status ?

During the connection process between Wix and Gelato, your store might get stuck in the "Fetching products" status.

When it happens, please proceed with the following steps: 

1. Simply go through the reconnection process:
   • Disconnect your store from Gelato and reconnect it again by following the instructions provided in the following article How Do I Connect My Wix Store To Gelato?
2. If the mentioned above didn't fix the issue, please fully delete your store from the Gelato dashboard:
   • Go to Settings > Scroll down to the very bottom > Press "Delete store". After that. please proceed with the reconnection as shown in the following article How Do I Connect My Wix Store To Gelato? 
     

If none of the two options resolved the problem, please contact Gelato Support Team.