Please report any suspected fraud immediately so that your bank can block your card and secure your account.
If you suspect that someone used your payment details to place an order in Gelato please get in touch with us and share the payment confirmation receipt so that we can investigate the transaction in an attempt to block the fraudulent order.
There are also some steps that you can take while waiting for bank support:
- Check your accounts for unauthorized charges or debits and continue monitoring your accounts.
- Know when to ignore anyone contacting you to “verify” your account information by phone or email.