Browse by topic
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How do I create a Gelato account?
Creating an account to use Gelato is very simple! Sign up Add a payment method Con...
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Gelato mobile app
The Gelato mobile app enables you to do so much more on the go! Manage your st...
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Can I change my registration/user's email address?
We don't allow changing the registration addresses of existing users. However, inst...
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How can I change the currency in my Gelato account?
You can update your account to the preferred currency and/or language in just a few...
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How do I change my password?
In order to change your password, go to the left hand side menu and follow these st...
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How can I add a new credit card?
You can add a new credit card from the Billing section. Simply click on your initia...
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Getting started with Shopify
In this guide, you will find the most important information to get started if you w...
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Getting Started with Etsy
In this guide, you will find the most important information to get started if you w...
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Getting Started with WooCommerce
In this guide, you will find the most important information to get started if you w...
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Getting Started with Wix
In this guide, you will find the most important information to get started if you w...
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Getting Started with Squarespace
In this guide, you will find the most important information to get started if you w...
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Getting Started with BigCommerce
In this guide, you will find the most important information to get started if you w...
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How can I add products to my store?
We integrate with the most popular e-commerce platforms and online marketplaces a...
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How do I set up prices for my products?
Our Set Prices tool has been specifically designed to help you set prices for your ...
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Can I duplicate a product in my store?
Yes, it is now possible to duplicate a product in a store! It significantly reduces...
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How can I save my product designs to be ordered again in future?
You can save your product designs to your custom store so you can easily add them t...
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How can I create different designs when adding a new product to a store?
When you are adding a new product with multiple variants to your store you can: ad...
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How do I create new products faster with an existing template or design?
To create a new product with an existing template or design, you can use the Produc...
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Getting Started with Manual Orders
Welcome to Gelato! In this guide, you will find the most important information to g...
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How do I check the order status in the Gelato Dashboard?
If a customer asks for an update on their order, you can navigate to our Gelato Das...
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How do I report a problem with my order?
If there is a problem with your order (e.g. a production error or a delivery issue)...
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How quickly do you deliver?
The delivery time is determined by multiple factors, including but not limited to: ...
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How do I customize the automatic order approval process?
Whether you're managing products, you can easily customize how each product gets ap...
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How do I place a manual order via the Gelato Dashboard?
Placing a manual order via the Gelato Dashboard is the perfect first step before yo...
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