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• How Gelato works
  • Welcome To Gelato!

    Welcome to Gelato! In this article, you will find the basic information to better u...

  • What is print-on-demand (POD) with Gelato?

    Print on demand (or POD) is a process where you work with a supplier (like Gelat...

  • Gelato Subscriptions

    Find the right plan to save money and scale your business more quickly. We have a p...

  • Gelato's approach to sustainability

    Gelato is a technology company that, with constant improvements, is on a journey to...

  • Where do you print locally?

    Local production in 130+ production hubs in 32 countries (see list below) means tha...

  • What is your return policy and quality guarantee?

    Quality Guarantee If you’re not satisfied with the quality of the products your c...

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• Account & privacy
  • What personal data will be collected by Gelato?

    When you create an account and/or place an order: we will collect your first and la...

  • How should I access, update or delete my personal data? How should I make a personal data request?

    We delete your personal data once no longer necessary in relation to the purposes f...

  • What are Gelato's content and intellectual property policies?

    We are not your attorneys and the information contained in this article is for your...

  • Where can I find all your documentation related to privacy and GDPR?

    Below you will find links to all our documentation related to privacy and GDPR: Ge...

  • What cookies does Gelato use? Why does Gelato use cookies?

    Cookies are small text files stored on your device (mobile, tablet, PC) to identify...

  • How can I unsubscribe to Gelato’s marketing communications?

    You may opt out of Gelato’s news and marketing communications upon signing up.   Al...

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• Payments, taxes & VAT
  • Getting Started with Taxes

    Do not consider this professional tax advice. We strongly advise you to consult a t...

  • Why do I get charged VAT/tax on some orders and not others?

    Gelato is legally obligated to pay VAT and sales taxes on some customers' orders. W...

  • What payment options do you support?

    We support multiple payment methods:  Credit card Wallets PayPal Apple Pay Payonee...

  • How to top-up your wallet via Bank/Wire Transfer

    From August 2023 you will be able to independently generate the information needed ...

  • Where can I find my invoices and receipts?

    If you are paying with a credit card, Paypal, or with your Gelato Wallet, Gelato wo...

  • Where can I find a report to know the VAT applied to my orders?

    VAT rates can apply to some or all of your orders depending on certain variables (p...

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• Shipping & packaging
  • Getting Started with Shipping

    Once your order is processed, it will be produced and delivered to the shipping add...

  • How do I estimate the price for shipping?

    You can find shipping information, including estimated delivery dates and costs, on...

  • How are framed posters packed for shipping?

    In most cases, the posters and the frames are shipped unmounted but together.  The ...

  • What are the shipping options for my orders?

    We provide a combination of local and international shipping options. You can see w...

  • Where can I find the flat rates for shipping?

    You can find the flat shipping rates in the product catalog on each product's page ...

  • Can I set a profit margin on my shipping price?

    Absolutely! If you are a Gelato+ Gold member, you can define additional shipping fe...

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