- How do I place a manual order via the API Portal?
- How do I check the order status in the API Portal?
- How do I check shipping method and tracking in the API Portal?
- What is the API Portal?
- What is the Product Catalogue?
- How do I find all the product combinations in the Product Catalogue?
- How does you sign up promotion work? (3 free orders)
- How does Gelato process payments for fulfilment?
- Where can I find my invoices?
- Why was my Credit Card charged in Euros?
- How can I add a new credit card?
- What payment options do you support?
- What if a product is damaged?
- Do you offer 24/7 customer support?
- Quality guarantee and return policy
- Where are the print files stored? Are they deleted after the order is fulfilled?
- My customer has a problem with their printed materials. What information do I need to provide to your customer support to resolve the issue?
- How do you ensure quality?
- To which countries do you deliver?
- How quickly do you deliver?
- In which countries do you have local production?
- My order shows it is being returned to sender, what now?
- Why if you have local print partners in a country the product is printed elsewhere and shipped across borders?
- Do you send emails directly to my end customers, including a tracking link?
- Do you have any file requirements?
- In what format can I upload my files?
- What types of binding do you offer?
- What is the printable area for mugs?
- How do I upload my design for a Canvas?
- How do I design a photo book?
- Email Notification from Gelato: Order couldn't be processed
- There was an issue with the payment. Message from the payment provider is: "Refused"
- No active payment methods
- Address Line 1/2: Please use the local language for the input (language)
- Address Line 1/2: Value is too long. Maximum length is 'X'
- State: Incorrect enum value
- How can I order a framed poster (poster + frame/hangers)?
- What frame is a good fit for my poster size?
- What hangers are a good fit for my poster size?
- Can I order only frames or hangers without a poster?
- Do frames come with a hanging kit?
- What materials are frames and hangers made of?
- How do I see where a specific product is being printed?
- Do you support all formats in all countries?
- I receive an error message when I try to place an order. What should I do?
- How do I get the price for different quantities?
- Can I order multiple products in the same order?
- What is the typical flow of an order and its possible statuses?
- What print products do you support?
- Where can I find product dimensions?
- How can I check your product pricing?
- What is acrylic print?
- What is metallic print?
- What formats of acrylic and metallic prints do you support?
- Can i claim back the VAT of my order?
- Where is Gelato registered for Tax/VAT purposes?
- Why do I get charged VAT on some orders and not others?
- Do I need to register for VAT if I sell to European countries?
- How do I see how much tax I will be charged if I place a Gelato API order?
- How much taxes do i have to pay in orders shipped within the United States?
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