Products & design
Apparel/Clothing
- Are your clothing products ethically produced?
- Do you offer print on apparel/clothing (t-shirts, hoodies, etc.)?
- What apparel/clothing product are you offering?
- Where is my apparel/clothing order printed?
- What brands of clothing do you offer?
- What technology is used to print on t-shirts (and any apparel product)?
Design
- Do you offer templates for your calendars?
- Why is my image blurry or pixelated?
- What is DPI, resolution and actual print file size?
- How can I save my design in Gelato?
- What is the online design editor?
- Do you have any file requirements?
Frames and hangers
- How can I order a framed poster?
- What hangers are a good fit for my poster size?
- Can I order a frame or framed poster in cm in North America and in inches in the Rest of the World (or vice-versa)?
- Can I order only frames or hangers without a poster?
- Do framed posters come already mounted together (frame + poster)?
- Do frames come with a hanging kit?
Preflight errors
- Document contains an incorrect number of pages
- Document page dimension is larger than product requirements
- Document page dimensions matched the product size but does not include bleeds
- Effective ink coverage is above 320% inside BleedBox
- More than one encoding in symbolic TrueType font's cmap
- Object defined in ICC-based RGB
Print products
- What print products do you offer?
- Where can I find product dimensions?
- How can I check your product pricing?
- Do you offer limited edition prints?
- Are products the same if ordered from different countries?
- Are your papers sustainable and/or certified?
