Payments, tax & VAT
Billing and Payments
- How does the sign-up promotion work?
- How does Gelato process payments for fulfilment?
- How much does Gelato cost?
- Where can I find my invoices and receipts?
- What currencies do you support?
- What INCOTERM will be applied for shipments from your print partners?
Payment methods
Resale Certificate (US only)
- What is a resale certificate?
- Why do I need to upload a resale certificate to the Gelato Dashboard?
- I don't sell print materials in the US. Do I still need to upload a resale certificate?
- I operate in multiple states in the US. Do I need to upload a certificate for each state?
- Sales Tax - Resale Certificate
Taxes and VAT
- Why do I get charged VAT/tax on some orders and not others?
- Where is Gelato registered for Tax/VAT purposes?
- Can I claim back the VAT of my order?
- When am I obligated to register for VAT?
- Taxes in Europe
- What is changing from July, 1st 2021 with the new VAT rules for B2C ecommerce?
Wallets
- Can I withdraw money from my Gelato Wallets?
- How can I set up my credit card to be charged instead of Gelato Wallet?
- How to set-up and use a Wallet?
- I have Gelato Wallets enabled. Why was my credit card charged?
- What currencies are supported in Wallets?
- Where can I see all the charges of my Wallet?
