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Popular articles Welcome to Gelato! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) Getting Started Guide (Etsy integration) Frames & Hangers - Stock Status What print products do you offer? Where can I find product dimensions? How can I check your product price? How does the sign-up promotion work? Why do I get charged VAT/tax on some orders and not others? Can I claim back the VAT of my order? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? Getting Started with Gelato Customer Service What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard?

How can we help?

  1. Gelato API
  2. Payments, tax & VAT

How we can help you?

Payments, tax & VAT

Billing and Payments

  • How does the sign-up promotion work?
  • How does Gelato process payments for fulfilment?
  • How much does Gelato cost?
  • Where can I find my invoices and receipts?
  • What currencies do you support?
  • What INCOTERM will be applied for shipments from your print partners?
See all 7 articles

Payment methods

  • What payment options do you support?
  • What credit cards do you support? Are there any limitations?
  • How can I add a new credit card?
  • Can I pay with invoices instead of credit cards?
  • Do you support PayPal as a payment method?

Resale Certificate (US only)

  • What is a resale certificate?
  • Why do I need to upload a resale certificate to the Gelato Dashboard?
  • I don't sell print materials in the US. Do I still need to upload a resale certificate? 
  • I operate in multiple states in the US. Do I need to upload a certificate for each state?
  • Sales Tax - Resale Certificate

Taxes and VAT

  • Why do I get charged VAT/tax on some orders and not others?
  • Can I claim back the VAT of my order?
  • Brexit FAQ and guidelines
  • Taxes in Asia and Oceania
  • Taxes in the Americas
  • Taxes in Europe
See all 11 articles

Wallets

  • Can I withdraw money from my Gelato Wallets?
  • How can I set up my credit card to be charged instead of Gelato Wallet?
  • How to set-up and use a Wallet?
  • I have Gelato Wallets enabled. Why was my credit card charged?
  • What currencies are supported in Wallets?
  • Where can I see all the charges of my Wallet?
See all 7 articles

How To Order Prints

It is easy to order your prints over Gelato

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User Guide

Check out how to get started with Gelato

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Order business cards

With the simplified business card ordering link you can order your business card in just 2 minutes

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Create Editable Templates

Watch and learn how to create editable templates

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