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Popular articles Welcome to Gelato! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) Frames & Hangers - Stock Status What print products do you offer? Where can I find product dimensions? How can I check your product price? How does the sign-up promotion work? Why do I get charged VAT on some orders and not others? Can I claim back the VAT of my order? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? Getting Started with Gelato Customer Service What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard?

How can we help?

  1. Gelato API
  2. Gelato Dashboard

How we can help you?

Gelato Dashboard

Gelato Dashboard

  • How do I place a manual order via the Gelato Dashboard?
  • How do I check the order status in the Gelato Dashboard?
  • How do I check estimated delivery date and tracking in the Gelato Dashboard?
  • How do I cancel an order via the Gelato Dashboard?
  • How do I place a reorder via the Gelato Dashboard?
  • How can I check the details of an order in the Gelato Dashboard?
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Product Catalogue

  • What is the Product Catalogue?
  • How do I find all the product combinations, details and country availability in the Product Catalogue?

Troubleshooting

  • How can I delete my account?
  • I cannot log in to Gelato. What should I do?
  • I cannot sign-up to Gelato. What should I do?

API Integration

  • How do I add, remove, deactivate or replace an API key?
  • How do I configure notifications (webhooks)?

How To Order Prints

It is easy to order your prints over Gelato

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User Guide

Check out how to get started with Gelato

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Order business cards

With the simplified business card ordering link you can order your business card in just 2 minutes

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Create Editable Templates

Watch and learn how to create editable templates

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