Order products

Welcome to Gelato! In this guide, you will find the most important information to g...

If a customer asks for an update on their order, you can navigate to our Gelato Das...

If there is a problem with your order (e.g. a production error or a delivery issue)...

The delivery time is determined by multiple factors, including but not limited to: ...

Whether you're managing products, you can easily customize how each product gets ap...

Placing a manual order via the Gelato Dashboard is the perfect first step before yo...

If you need to place a reorder for one of your existing orders, e.g. because the or...

Sending an order from your store to Gelato Whenever a customer makes a purchase in ...

You have 2 ways of tracking your order: You can track your order by clicking on th...

We offer discounts during different times of the year for sample orders. If you hav...

Yes! You can add a personalized message to a label/insert if you are using Manual o...

There are two situations when your order will have the status Pending approval and ...

In general, we recommend double-checking all the details and files before processin...

Yes, we do send an automatic order confirmation email for all the orders you place ...

When you are ordering multiple items of the same product, the product pricing is th...

Yes, you can order multiple items in the same order. For most orders, if some items...

We currently do not offer free samples of our products.  We strongly encourage you ...

Yes, there is both a minimum and a maximum quantity that you can order. This varies...

We only need the information required for the order to reach the recipient. That in...