How Gelato works
What makes us different, and how we empower creators
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How does the integration with Shutterstock work?
The integration with Shutterstock allows to create products with 360+ million image...
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Do you offer 24/7 customer support?
Yes. Gelato Customer Support team is available 24/7. For detailed information about...
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How can I check your product price?
Checking Prices in our Catalog The prices for all our products are available in our...
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Where do you print locally?
Local production in 129 production hubs in 32 countries (see list below) means that...
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What is your return policy and quality guarantee?
Quality Guarantee If you’re not satisfied with the quality of the products your cus...
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How do I check estimated delivery date and tracking in the Gelato Dashboard?
Check the estimated delivery date and tracking link The estimated delivery and the...
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How does the integration with Getty Images work?
Thanks to our integration with Getty Images, we are now able to offer Gelato+ custo...
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What is the manual order approval workflow?
The manual order approval function allows you to upload custom designs after your c...
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What is our default order approval workflow?
In your store settings, you can choose when orders are sent to production after the...
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Do you offer live chat support?
Yes, we offer live chat support 24/7. Simply use the contact us button in our help...
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Become A Production Partner
Gelato has built the largest production on demand network in the world, connecting ...
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How does the exchange rate work in Gelato?
You can use any currency within your sales platform and inside Gelato too, however,...
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How do you ensure consistent quality globally?
We work with thousands of customers, both small entrepreneurs as well as large mult...
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What is the Gelato Affiliate Program?
We want to empower global ecommerce and the creator economy to serve any consumer w...
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Are products the same if ordered from different countries?
We strive to minimize variation across our network, but as we use different supplie...
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Where can I find the order ID in the Gelato Dashboard?
Accessing your Orders In the Orders section there will be a quick overview of your ...
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What is the design editor?
The design editor is the best way to create your print files with Gelato. You can a...
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How do I see where a specific product is being printed?
We deliver to more than 170 countries worldwide and have local production in 33 cou...
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How much does Gelato cost?
Gelato is free Good news! It's completely free to sign up and use Gelato! You'll on...
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What is a product UID?
A product UID is a unique identifier used by our global network of print partners t...
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Does the fulfillment region affect production costs?
Prices may vary across regions for some products. This depends on where the product...
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What happens if my product is discontinued?
You will be notified via email that some of the products you sell will be discontin...
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Where can I find more information on sustainability?
Gelato is a technology company that, with constant improvements, is on a journey to...
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How to set-up and use a Wallet?
Gelato Wallets allow you to add a prepaid amount to your account (Wallet) and use t...
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How can I map my SKUs to Gelato product UIDs?
One of the most critical steps of the integration with Gelato API is to map the pro...
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What happens when an order is sent to multiple print locations?
Note: Split orders are currently supported for orders being placed via Shopify, Ets...
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Where is my apparel/clothing order printed?
Local production is the core value of Gelato. Currently, we produce clothing in Aus...
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What currencies are supported in Wallets?
The minimum Wallet top-off amount is 50 on the given currency. The supported curren...
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I don't sell print materials in the US. Do I still need to upload a resale certificate?
No, a resale certificate is required only if you resell goods in the United States.
