How Gelato works
Learn how we empower creators and what makes us different
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Welcome To Gelato!
Welcome to Gelato! In this article, you will find the basic information to better u...
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What is print-on-demand (POD) with Gelato?
Print on demand (or POD) is a process where you work with a supplier (like Gelat...
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Gelato Subscriptions
Find the right plan to save money and scale your business more quickly. We have a p...
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Gelato's approach to sustainability
Gelato is a technology company that, with constant improvements, is on a journey to...
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Where do you print locally?
Local production in 130+ production hubs in 32 countries (see list below) means tha...
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What is your return policy and quality guarantee?
Quality Guarantee If you’re not satisfied with the quality of the products your c...
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How can I check your product price?
Checking Prices in our Catalog The prices for all our products are available in our...
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How do I check estimated delivery date and tracking in the Gelato Dashboard?
Check the estimated delivery date and the tracking link The estimated delivery and ...
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What is the manual order approval workflow?
The manual order approval function allows you to upload custom designs after your c...
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Creating Products From Template
In this article, we'll walk you through the process of creating products from templ...
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How Can I Translate Product Options?
You can manage your product options and translations efficiently within the Gelato ...
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Do you offer quantity discounts?
Starting May 10, 2023, Gelato offers quantity discounts on orders with more than on...
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What Analytics options are in the Gelato App?
To help you grow your business with Gelato and make better decisions with more data...
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Do you offer live chat support?
Yes, we offer live chat support 24/7. You can always check our Help Center article...
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Gelato Webinar: Getting started with Gelato
You might have signed up for Gelato and asked yourself, "What's next?" Our experts ...
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About Gelato's production partners
Gelato has the world's largest production on demand network, connecting 5 billion c...
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How do you ensure consistent quality globally?
We work with thousands of customers, both small entrepreneurs as well as large mult...
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Are products the same if ordered from different countries?
We strive to minimize variation across our network, but as we use different supplie...
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How to design a product
The design editor is the best way to create your print files with Gelato. You can a...
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How does the exchange rate work in Gelato?
You can use any currency within your sales platform and inside Gelato too, however,...
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Become A Production Partner
Gelato has built the largest production on demand network in the world, connecting ...
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What is the Gelato Affiliate Program?
We want to empower global ecommerce and the creator economy to serve any consumer w...
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Where can I find the order ID in the Gelato Dashboard?
Accessing your Orders In the Orders section, there will be a quick overview of your...
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How do I see where a specific product is being printed?
We deliver to more than 200+ countries worldwide and have local production in 32 co...
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Do you offer 24/7 customer support?
Yes. Gelato Customer Support team is available 24/7. For detailed information about...
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How much does Gelato cost?
Gelato is free Good news! It's completely free to sign up and use Gelato! You'll on...
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How does the integration with Shutterstock work?
The integration with Shutterstock allows you to create products with 360+ million i...
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What is a product UID?
A product UID is a unique identifier used by our global network of print partners t...
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Where can I find the product UID?
A product UID is a unique identifier used by our global network of print partners t...