Placing an order

When an order cannot be processed by Gelato, you will receive a notification includ...

If you receive an error message when you try to place an order through the Gelato D...

Error The darker parts in the image contain total ink coverage above 320%.   Solut...

Error This error of “Product fit check” indicates your design size is incorrect i.e...

Error The image resolution is too low. Solution Ideally, the image resolution shoul...

Error The number of pages in the PDF file is not correct, the total number of pages...

Error A spot colour is used in the file.   Solution Avoid using a spot colour, make...

Error In some cases, you (or the designer who created the file) might have forgotte...

Error There are chances the file which you have received has password protection wh...

Your order may contain an item that is currently out of stock.  Check if the frame...

If an order has items that are out of stock, the order will switch to status "Faile...

If you are getting this error, it means that there is an issue with the payment met...

Error After uploading your file, you receive a Warning for Critical errors   Solut...

If you are getting this error, it means that you haven't added a payment method (cr...

If you have received this error, it is because shipping addresses must be added in ...

If you are getting this error, it means that the shipping address provided contains...

If you are getting this error, it means that you haven't used the correct state cod...

Managing Not Connected ordersFrom the orders section, click on the Not Connected or...

If you get this error, it means that the postcode you submitted is not correct or d...

Yes, you can easily delete an order with the status "Draft" or "Pending approval" a...

If you are getting this error message: "Delivery for a submitted combination of pro...