Order delivered
Check this section if you're having issues with the received item
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I received incomplete order, what should I do?
If you received incomplete order please check your order in the Gelato Dashboard, i...
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What if a product is damaged?
In the unfortunate case your customer's order arrives damaged in the mail, please R...
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The colors on my printed garment don’t match my file
The Direct to Garment (DTG) printing method utilizes between 5 and 7 colors of ink ...
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What if a Packaging Insert arrives damaged?
Important: Please note that this feature is exclusive to Gelato+ or Gelato+ Gold cu...
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Are order delivery times affected by including Packaging Inserts or Branded Labels?
Important: Please note that this feature is exclusive to Gelato+ or Gelato+ Gold cu...
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What should I do if my poster doesn't fit into the frame?
This is quite rare but in case it happens, it's important to distinguish between di...
