Order delivered
Check this section if you’re having issues with a received item
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I received incomplete order, what should I do?
If you received an incomplete order please check your order in the Gelato Dashboard...
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What if a product is damaged?
In the unfortunate case that your customer's order arrives damaged in the mail, pl...
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The colors on my printed garment don’t match my file
The Direct to Garment (DTG) printing method utilizes between 5 and 7 colors of ink ...
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What if a Packaging Insert arrives damaged?
Packaging Inserts cannot be re-printed as a stand-alone item. You will need to crea...
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Are order delivery times affected by including Packaging Inserts or Branded Labels?
If an order has Packaging Inserts and/or Branded Labels, the delivery times are not...
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What should I do if my poster doesn't fit into the frame?
This is quite rare but in case it happens, it's important to distinguish between di...
