Shipping & packaging
Get to know how we ship and package your products
-
Getting Started with Shipping
Once your order is processed, it will be produced and delivered to the shipping add...
-
How do I estimate the price for shipping?
You can find shipping information, including estimated delivery dates and costs, on...
-
How are framed posters packed for shipping?
In most cases, the posters and the frames are shipped unmounted but together. The ...
-
What are the shipping options for my orders?
We provide a combination of local and international shipping options. You can see w...
-
Where can I find the flat rates for shipping?
You can find the flat shipping rates in the product catalog on each product's page ...
-
Can I set a profit margin on my shipping price?
Absolutely! If you are a Gelato+ Gold member, you can define additional shipping fe...
-
Why does the Shipping Price vary slightly?
The flat shipping rates you find in our product catalog page are defined and fixed ...
-
German Packaging Act and LUCID ID
The main objective of the German Packaging Act (VerpackG) is to prevent or reduce t...
-
Do I or my end-customer have to pay customs fees if an order is shipped internationally?
The short answer is: it depends. We deliver to more than 200+ countries worldwide a...
-
Do you deliver to PO boxes?
Delivery to PO boxes is only offered in the United States. This option is available...
-
Can I change the sender name on the shipping label?
Your store name is set as the sender name by default for orders imported from the s...
-
How are the orders packaged for shipping?
Based on our experience shipping millions of orders worldwide and supported by our ...
-
Where can I find country and state codes?
To create an order, you have to include the country code and state code (where appl...
-
Do you deliver to APO or BFPO?
Our shipping providers currently don't support orders bound for military installati...
-
What is dropshipping?
Dropshipping is an ecommerce business model in which a creator sells products from ...
-
What INCOTERM will be applied for shipments from your print partners?
Most of what we produce is locally produced. Therefore deliveries are standard e-co...
-
Gelato's global shipping network
We work with 40+ shipping providers around the world. The shipping provider used de...
-
Are there any requirements for shipping addresses?
Yes. Requirements for shipping addresses depend on the country you wish to ship you...
-
What are the Brazilian tax requirements for shipping?
In 2019 Brazil implemented a new requirement for the delivery of goods. It is now m...
-
Why is there a character limit in the address lines?
Many shipping providers have strict limits of how many characters can fit on the la...
-
What do DDU and DDP mean?
DDU payment Incoterms (or Delivery Duty Unpaid) means the receiver/customer will ge...