Payments, taxes & VAT
Learn all there is to know about billing, taxes & VAT
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Getting Started with Taxes
Do not consider this professional tax advice. We strongly advise you to consult a t...
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Why do I get charged VAT/tax on some orders and not others?
Gelato is legally obligated to pay VAT and sales taxes on some customers' orders. W...
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What payment options do you support?
We support multiple payment methods: Credit card Wallets PayPal Apple Pay Payonee...
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How to top-up your wallet via Bank/Wire Transfer
From August 2023 you will be able to independently generate the information needed ...
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Where can I find my invoices and receipts?
If you are paying with a credit card, Paypal, or with your Gelato Wallet, Gelato wo...
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Where can I find a report to know the VAT applied to my orders?
VAT rates can apply to some or all of your orders depending on certain variables (p...
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Where is Gelato registered for Tax/VAT purposes?
Gelato is registered in several countries around the world for tax/vat purposes. He...
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Can I claim back the VAT of my order?
Generally, businesses may be able to claim paid VAT* refunded from the relevant tax...
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What to Do If You're a Victim of Credit Card Fraud
Please report any suspected fraud immediately so that your bank can block your card...
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Can I withdraw money from my Gelato Wallets?
Yes, you can withdraw money from your Gelato Wallets with a few simple clicks. Cli...
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Where can I see all the charges of my Wallet?
Here you can see all orders charges and the top-ups you made on your wallet. Click...
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Understanding the payment process for your orders
When starting your own POD business you might have a few questions regarding th...
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How can I set up my credit card to be charged instead of Gelato Wallet?
If you don’t want your Gelato Wallet to be charged, please make sure to withdraw al...
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When am I obligated to register for VAT?
In short, this depends on what activity you undertake in the country, usually, you ...
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FAQs on Credit cards
Do you support both personal and corporate credit cards? Yes. Do you support both c...
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Taxes in Europe
We strongly advise you to consult a tax specialist to find out your specific obliga...
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Taxes in the Americas
Sales Tax in the United States Gelato charges sales tax when the printed material...
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What is a resale certificate?
A resale certificate is a document proving that you are a legitimate retailer or pu...
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Sales Tax - Resale Certificate
What is a resale certificate? A resale certificate is a tax form proving that you a...
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Where do I upload my resale certificate in the Gelato Dashboard?
A valid resale certificate is required for Gelato to correctly calculate sales taxe...
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I operate in multiple states in the US. Do I need to upload a certificate for each state?
Yes, you will need to upload a certificate for each state in which you operate in t...
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Canadian resale exemption
What is a Canadian resale exemption? Canada has 4 different types of taxes, and the...
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Taxes in Asia and Oceania
GST in Australia Gelato is legally obligated to charge GST on customer transactio...
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Taxes in Africa
Local printing in South Africa Gelato is not VAT registered in South Africa and the...
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Can I pay with invoices instead of credit cards?
As of today, we do not offer invoices as a payment method to customers. You can fin...
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Do you support PayPal as a payment method?
Yes! We currently do support PayPal as an accepted payment method. You can activate...
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Do you support Payoneer as a payment method?
Yes! We currently support Payoneer as an accepted payment method. How do I activat...
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Brexit FAQ and guidelines
This guide is not intended to be a comprehensive guide to all the implications of B...
