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How can we help?

  1. Gelato API
  2. Delivery & shipping
  3. Delivery and shipping

How we can help you?

Delivery and shipping

  • Where do you print locally?
  • How quickly do you deliver?
  • How do I estimate the price for shipping?
  • Where can I find the flat rates for shipping?
  • To which countries do you deliver?
  • Which shipping providers do you use?
  • Do I have to pay customs fees if an order is shipped internationally?
  • What are the shipping options for my orders?
  • What countries are included in each geographical area used for flat shipping price?
  • My order shows it is being returned to sender, what now?
  • Do you send emails directly to my end customers, including a tracking link?
  • What is the difference between "shipping price" and "delivered price"?
  • Can I change the sender name on the shipping label?
  • Can I select in which country my order will be produced?
  • Are there any requirements for shipping addresses?
  • Where can I find country and state codes?
  • What are the Brazilian tax requirements for shipping?
  • Why is there a character limit in the address lines?
  • Are there any delays due to COVID-19?
  • What does DDU mean?
  • What is changing with Brexit?