Popular articles
Welcome to Gelato!
Getting Started Guide (Manual Orders)
Getting Started Guide (Shopify integration)
Getting Started Guide (Etsy integration)
Frames & Hangers - Stock Status
What print products do you offer?
Where can I find product dimensions?
How can I check your product price?
How does the sign-up promotion work?
Why do I get charged VAT/tax on some orders and not others?
Can I claim back the VAT of my order?
Where do you print locally?
How quickly do you deliver?
How do I estimate the price for shipping?
Where can I find the flat rates for shipping?
How do I see where a specific product is being printed?
I receive an error message when I try to place an order. What should I do?
Email Notification from Gelato: Order [123] is on hold - Action required
How do I contact Gelato?
Do you offer 24/7 customer support?
Getting Started with Gelato Customer Service
What is you return policy and quality guarantee?
How do I report a problem with my order?
How do I place a manual order via the Gelato Dashboard?
How do I check the order status in the Gelato Dashboard?
How do I check estimated delivery date and tracking in the Gelato Dashboard?
Help Center