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Popular articles Welcome to Gelato! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) Frames & Hangers - Stock Status What print products do you offer? Where can I find product dimensions? How can I check your product price? How does the sign-up promotion work? Why do I get charged VAT on some orders and not others? Can I claim back the VAT of my order? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? Getting Started with Gelato Customer Service What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard?

How can we help?

  1. Gelato API
  2. Products & design
  3. Print products

How we can help you?

Print products

  • What print products do you offer?
  • Where can I find product dimensions?
  • How can I check your product price?
  • Is it possible to sell individual cards or variable card decks?
  • Do you offer limited edition prints?
  • Are products the same if ordered from different countries?
  • Are your papers sustainable and/or certified?
  • What is the difference between thick and slim canvas?
  • Can I order a canvas in cm in North America and in inches in the Rest of the World (or vice-versa)?
  • Can you provide more information about your print partners?
  • What is acrylic print?
  • What is metallic print?
  • Do you offer foil printing?
  • What paper types do you support?
  • Matte Paper Availability In Latin America