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Popular articles Welcome to Gelato! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) Frames & Hangers - Stock Status What print products do you offer? Where can I find product dimensions? How can I check your product price? How does the sign-up promotion work? Why do I get charged VAT on some orders and not others? Can I claim back the VAT of my order? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? Getting Started with Gelato Customer Service What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard?

How can we help?

  1. Gelato API
  2. Customer Support
  3. Customer support

How we can help you?

Customer support

  • How do I contact Gelato?
  • Do you offer 24/7 customer support?
  • Getting Started with Gelato Customer Service
  • Do you offer live chat support?
  • How do you ensure quality?
  • Can my customer change or cancel the order after it was placed?
  • Can I speak with someone from the sales team?
  • Do you have a phone we can call to solve an issue for a customer?
  • Where are the print files stored?  Are they deleted after the order is fulfilled?
  • What is Gelato's print file content policy?