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Popular articles Welcome to Gelato! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) Frames & Hangers - Stock Status What print products do you offer? Where can I find product dimensions? How can I check your product price? How does the sign-up promotion work? Why do I get charged VAT on some orders and not others? Can I claim back the VAT of my order? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? Getting Started with Gelato Customer Service What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard?

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Frames and hangers

  • Frames & Hangers - Stock Status
  • Can I order a frame or poster in cm in North America, and in inches in the Rest of the World?
  • Can I order only frames or hangers without a poster?
  • Do framed posters come already mounted together (frame + poster)?
  • Do frames come with a hanging kit?
  • How can I order a framed poster?
  • How do I mount a poster into the frame?
  • What frame is a good fit for my poster size?
  • What hangers are a good fit for my poster size?
  • What happens when a product is ordered, but it is out of stock?
  • What materials are frames and hangers made of?
  • What sizes of frames & hangers do you offer?
  • Why don't you offer frames for all the poster sizes you sell?