Help Center
Go to Dashboard

How can we help?

Popular articles Welcome to Gelato! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) Frames & Hangers - Stock Status What print products do you offer? Where can I find product dimensions? How can I check your product price? How does the sign-up promotion work? Why do I get charged VAT on some orders and not others? Can I claim back the VAT of my order? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? Getting Started with Gelato Customer Service What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard?

How can we help?

  1. Gelato API
  2. Products & design
  3. Preflight errors

How we can help you?

Preflight errors

  • Document contains an incorrect number of pages
  • Document page dimension is larger than product requirements
  • Document page dimensions matched the product size but does not include bleeds
  • Effective ink coverage is above 320% inside BleedBox
  • More than one encoding in symbolic TrueType font's cmap
  • Object defined in ICC-based RGB
  • Password-protected file (Something went wrong... Please try later)
  • Product fit check
  • Resolution of color and grayscale images larger than 16x16 pixel is between 150 and 225 ppi inside BleedBox
  • Spot colour is used