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Popular articles Welcome to Gelato! Getting Started Guide (Manual Orders) Getting Started Guide (Shopify integration) Frames & Hangers - Stock Status What print products do you offer? Where can I find product dimensions? How can I check your product price? How does the sign-up promotion work? Why do I get charged VAT on some orders and not others? Can I claim back the VAT of my order? Where do you print locally? How quickly do you deliver? How do I estimate the price for shipping? Where can I find the flat rates for shipping? How do I see where a specific product is being printed? I receive an error message when I try to place an order. What should I do? Email Notification from Gelato: Order [123] is on hold - Action required How do I contact Gelato? Do you offer 24/7 customer support? Getting Started with Gelato Customer Service What is you return policy and quality guarantee? How do I report a problem with my order? How do I place a manual order via the Gelato Dashboard? How do I check the order status in the Gelato Dashboard? How do I check estimated delivery date and tracking in the Gelato Dashboard?

How can we help?

  1. Gelato API
  2. Ordering process
  3. Order validation errors

How we can help you?

Order validation errors

  • Email Notification from Gelato: Order [123] is on hold - Action required
  • The frame or hanger included in this order is temporarily out of stock.
  • Delivery for submitted combination of products isn't possible to chosen destination
  • The order contains items that cannot be produced at a single production location
  • There was an issue with the payment. Message from the payment provider is: "Refused"
  • No active payment methods
  • Address Line 1/2: Please use the local language for the input (language)
  • Address Line 1/2: Value is too long. Maximum length is 'X'
  • State: Incorrect enum value
  • Post Code: The value is not a valid postcode.