Popular articles
Welcome To Gelato!
Getting Started with Manual Orders
Getting Started with Shopify
Getting Started with Etsy
Getting Started with WooCommerce
Getting Started with Wix
Getting Started with Squarespace
Getting Started with BigCommerce
Why do Packaging Insert and Branded Label matter? Don’t they just increase costs?
Are Packaging Insert and Branded Label available with all subscription plans?
Are Packaging Insert and Branded Label available for all products and regions?
Can I select to deliver Packaging Insert and Branded Label only to a specific country?
Can I activate a Packaging Insert and/or Branded Label at a product type level (e.g. Poster) or at a variant level (e.g. Museum-Quality Matte Paper Poster)?
How can I check your product price?
What is the design editor?
What are the design requirements for PDF uploads?
How can I save my design in Gelato?
How does the integration with Getty Images work?
How does the integration with Shutterstock work?
What print products do you offer?
What's the difference between Ready-to-Hang Framed Posters and Framed Posters?
Frames & Hangers - Stock Status
Why do I get charged VAT/tax on some orders and not others?
How do I add Gelato products to my Shopify store?
How do I move my existing Shopify products to Gelato?
How can I import orders from Shopify?
How can I order customized designs through Shopify?
Can I add a new variant to an existing product in Shopify?
How can I delete a product or variant from my Shopify store?
How do I set up shipping in Shopify?
Why aren't my customers charged an extra shipping fee for additional items (Shopify)?
How do I automatically apply Gelato live shipping prices to my Shopify store?
How can I disable the vendor name under the product title in Shopify?
How do I add Gelato products to my Etsy store?
How do I move my existing Etsy listings to Gelato?
How can I order customized designs through Etsy?
How can I delete a product or variant from my Etsy store?
How do I set up shipping for Etsy?
What should I set the shipping origin to in the shipping profiles for Etsy?
Do I have to list Gelato as a production partner on Etsy?
How Can I Import Orders From WooCommerce?
How do I add Gelato products to my WooCommerce store?
How do I move my existing WooCommerce products to Gelato?
How can I order customized designs through WooCommerce?
Can I add a new variation to an existing product in WooCommerce?
How can I delete Gelato products from my Woocommerce store?
How do I set up shipping for WooCommerce?
How do I automatically apply Gelato live shipping prices to my WooCommerce store?
How can I import orders from Wix?
How can I import orders from Squarespace?
How can I import orders from BigCommerce?
Where do you print locally?
How quickly do you deliver?
How do I estimate the price for shipping?
Where can I find the flat rates for shipping?
How do I see where a specific product is being printed?
I receive an error message when I try to place an order. What should I do?
How do I place a manual order via the Gelato Dashboard?
How do I check the order status in the Gelato Dashboard?
How do I check estimated delivery date and tracking in the Gelato Dashboard?
What is the manual order approval workflow?
What is our default order approval workflow?
Email Notification from Gelato: Order [123] is on hold - Action required
How do I contact Gelato?
Do you offer 24/7 customer support?
What is your return policy and quality guarantee?
How do I report a problem with my order?
What is Gelato+?
Gelato+ Subscription FAQs
-
Why do Packaging Insert and Branded Label matter? Don’t they just increase costs?
-
Are Packaging Insert and Branded Label available with all subscription plans?
-
Are Packaging Insert and Branded Label available for all products and regions?
-
Can I select to deliver Packaging Insert and Branded Label only to a specific country?
-
Can I activate a Packaging Insert and/or Branded Label at a product type level (e.g. Poster) or at a variant level (e.g. Museum-Quality Matte Paper Poster)?
-
Products not available for Branded Label and Packaging Insert (SE)
-
Products not available for Branded Label and Packaging Insert (DE)
-
Products not available for Branded Label and Packaging Insert (UK)
-
Can I add or make changes to my Packaging Insert and/or Branded Label if the order is pending approval?
-
Are Packaging Insert and Branded Label available for all dedicated Gelato integrations for the e-commerce platforms (Shopify, Etsy, WooCommerce, etc.)?
-
Can I automatically add a gift message from Etsy, Shopify, or WooCommerce to my Packaging Insert?
-
Can I print on both sides of the Packaging Insert?
-
Can I add a QR code to my Packaging Insert?
-
If the Packaging Insert arrives damaged, can I re-print only the Packaging Insert?
-
What are the best Packaging Insert ideas to consider (e.g. Thank you note, Discount offer, etc.)?
-
Is it mandatory to have a company logo to create my Branded Label?
-
Where in the package is the Branded Label placed?
-
Can I have a different Packaging Insert and/or Branded Label for different stores?
-
Can I upload my design on Packaging Insert and Branded Label?
-
Are Packaging Insert or Branded Label printed full color and edge-to-edge?
-
Can I place a manual sample order of Packaging Insert and/or Branded Label before activating them in my store?
-
How can Packaging Insert and Branded Label help me get more user-generated content (e.g. a customer tags your brand on Instagram when doing the unboxing)?
-
Can I include multiple Packaging Inserts or multiple Branded Labels in the same order?
-
Can I select different sizes or shapes for my Packaging Insert or Branded Label?
-
Are there any content guidelines for Packaging insert and/or Branded Label?
-
Are the Packaging Insert and Branded Label completely white-label (e.g. no reference to Gelato)?
-
How do I name, edit, change, and deactivate my Packaging Insert and/or Branded Label?
-
How do I set my Packaging Insert and/or Branded Label as default for all my sales channels?
-
Can I add mockups to my store showing my Branded label and Packaging Insert?
-
Are order delivery times affected by including a Packaging Insert or Branded Label?